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Last updated: August 2026
L'Rosh is a small, independent skincare brand based in Rawalpindi, Pakistan. We're a new business, and we ship every order ourselves — so here's exactly what to expect when you order from us.
Orders are processed within 1-2 business days of confirmation. If you choose Online Payment (bank transfer), your order is confirmed once we receive your payment screenshot on WhatsApp. Cash on Delivery orders are confirmed as soon as we've called or messaged you to verify the order.
These are estimates based on our courier partner's usual delivery times, not guarantees — occasionally weather, holidays, or courier delays can push things back a day or two. We'll keep you updated on WhatsApp if that happens.
We want you to be happy with what you ordered. If your order arrives damaged, leaking, or incorrect, message us on WhatsApp within 48 hours of delivery with a photo, and we'll replace it or refund you — no questions asked.
Because skincare is a personal-use product, we're not able to accept returns simply due to a change of mind, or once a product has been opened and used, for hygiene reasons. If a product doesn't agree with your skin, please reach out to us anyway — we'd genuinely like to know, and we'll do what we can to help.
Approved refunds for bank transfer orders are sent back to the same account within 3-5 business days. For Cash on Delivery orders, we'll arrange a replacement, or a bank transfer refund if you'd prefer that instead.
The fastest way to reach us is WhatsApp at 0371 2499500, or email [email protected]. We typically reply within a few hours.